VERSAND & RÜCKGABE

Returns and Refunds Policy

Last updated: July 21, 2025

This Returns and Refunds Policy forms part of the Terms and Conditions of R&M ORIENT UG (haftungsbeschränkt) and applies to all purchases made through www.rm-orient.com. We reserve the right to update this policy at any time. Any changes will be published on this page.

1. Return Conditions

We accept returns under the following conditions:

• The item received is incorrect or damaged (DOA).

• You must notify us within 48 hours of delivery by sending clear photos or a video showing the issue.

• Items must be returned within 14 days of receipt.

Important: Returns must be approved by our support team before you send anything back. Items returned without prior approval will not be accepted.

Please contact: support@rm-orient.com

 

2. Return Instructions

• Products must be returned in original packaging, including all accessories, and must be unused and in resellable condition.

• The customer is responsible for all return shipping costs, unless the item was incorrect or defective.

• Return address will be provided via email upon approval of your return request.

 

3. Replacements

• If your return is accepted due to a defect or delivery error, we will ship a replacement at our discretion.

• Replacements are subject to product availability.

 

4. Refunds

• If a refund is approved by our team, it will be processed to your original method of payment.

• Promotional and sale items are non-refundable and non-exchangeable.

• Refunds will only be issued after the returned item has been inspected and approved by our team.

 

5. Refund Timeline

• The refund process typically takes 5–15 business days from the date of approval.

• Processing times may vary depending on your payment provider.

 

6. Important Notes

• We are not responsible for items lost or damaged during return shipping.

• Any returns sent without prior approval will not be processed or refunded.

• We reserve the right to deny returns that do not meet our conditions.

• We encourage customers to contact our support team for assistance with any issues.

 

Need Help?

Please reach out to our support team at
📧 support@rm-orient.com
We’re happy to assist you.